Digital Resume

Leading two (2) teams to drive the vision, strategy, and execution of a multi-year SaaS roadmap for the end-user experience of Gartner’s ($5B book of business) Peer Product portfolio, which focuses on user-generated content and insights. Responsible for growth, engagement, and retention, with highlights including AI-driven features, such as UGC sentiment scoring and analysis, auto-generated headlines, grammar and spell check, multi-lingual translation, and behavior-triggered notifications. 

Responsible for a dedicated team overseeing GoDaddy’s ($2.6B book of business) front-of-site and first sales and support chatbot, serving 1.2M monthly B2B, B2C, and B2B2C visitors across ten (10) global markets. Grew revenue, conversion, and activation through robust experimentation strategy (A/B, multivariate), including delivery of first ML-powered multi-armed-bandit  capabilities, and AI/LLM powered chatbot and automations.

Hired and coached Kaplan’s first seven (7) Agile teams within the Higher Education portfolio as part of a digital transformation to innovate their edtech LMS with a focus on onboarding, conversion, and retention. Leveraged first LLM/ML framework to verify, transfer, and manage student credits and transcripts, and modernized API library to support first end-to-end, digital financial aid decision and fund management.  

Scaled four (4) teams and owned strategy and development of new e-commerce booking experience in Royal Caribbean’s first proprietary mobile app, scaling across 45 shipboard tech stacks and 35 countries, then expanding to kiosk hardware and desktop. 

Served as Agile Product Owner for Citrix’s GoToMeeting, GoToWebinar, and GoToTraining digital properties, leading robust personalization and optimization strategy, including rapid A/B testing and enhancements to pricing, positioning, and performance. Highlights include launching first freemium offering and bundles. 

Executed e-commerce promotions and digital merchandising campaigns while leading experimentation for NCL’s e-commerce booking website to optimize promotion ROI and performance. Championed a data-driven culture of quick, iterative learning to better understand customer drivers and deliver wins.

Powered digital sales bookings as Product Owner (PO), facilitating prototyping and collaboration with key business stakeholders to overhaul Karisma’s end-to-end e-commerce experience.

Servant leader for digital client accounts focused on implementing and analyzing digital performance and production.

Cambodia (2008-2010)

Executive MBA Program 

English Literature and French major; magna cum laude; Phi Beta Kappa national honor society; Phi Sigma Iota foreign language honor society 

Junior Year Abroad