Let's get to know each other.
I'm a customer-centric leader and GM with a 12-year track record bringing digital innovation to life. Known for analysis-driven strategy and calculated risk-taking, I've accelerated and scaled multi-billion dollar books of business for millions of monthly active users.
Technology that helps customers reach their goals, makes life easier, or simply adds joy to their lives is my passion. Although I'm a generalist by industry, the connective thread that ties my background together is digital transformation. The breadth and depth of my industry experiences allows me to examine opportunities through different lenses, identify unique market gaps and synergies, and drive impactful, measurable evolution.
In each of my roles, I've sought opportunities where I can have deep impact: the team might have been adopting Agile for the first time, scaling from 0 to N, launching a new business unit, or reimagining a struggling product portfolio. I use lean methodology and product-led growth to unite highly-matrixed organizations around a shared vision that fosters high-performing portfolios. My goal is to create digital experiences couched in deep customer empathy that balance surprise-and-delight innovation with frictionless personalization alongside elegant, intuitive performance.
I'm a people-first leader who believes in harnessing cross-functional collaboration and diversity of ideas to create cultures of empowerment and shared success. I strive to create empathetic, authentic cultures where teams can operate nimbly and accountably, fail fast and learn quickly, and grow beyond their aspirations.
Skills & Abilities
Customer-First Product Management Strategy
Customer-First Product Management Strategy
Customer-First Product Management Strategy
- Multi-year product vision and roadmapping
- OKR and goal setting
- B2C, B2B, and B2B2C, SMB, Mid-Market, and Enterprise experience
- Digital transformations
- Global expansion, localization, and translation
- Scaling portfolios from zero to multi-million unique visitors
Product-Led Growth Officer
Customer-First Product Management Strategy
Customer-First Product Management Strategy
- Agile / SAFe / Kanban delivery frameworks
- SaaS, E-Commerce, B2C, B2B, B2B2C
- Positioning, placement, and persona strategy
- Go to market strategy
- Sales and Service enablement
- Change management
- Playbook creation
- Communication and brand
Empowerment Leadership Style
Customer-First Product Management Strategy
Experimentation and Data Champion
- Creates freedom within a framework
- Hiring and scaling teams
- Development, coaching, and mentorship
- Manager of people managers, comfortable as an IC
- Largest book of business: $1.3B ARR, 10M MAUs, $20M budget/P&L
- Cross-team collaboration
Experimentation and Data Champion
Customer-First Product Management Strategy
Experimentation and Data Champion
- Data-driven decision maker
- Experimentation and ML-backed multi-armed bandit testing
- Customer journey mapping and insights
- User testing and research
- Experience design strategy
- "Growth hacking" and KPI optimization, forecasting, and roadmapping